(800) 363-3599

FAQs

How do I return or exchange an item?

If for any reason you are not completely satisfied with your purchase, items purchased online at TheMuseumShop.Org may be returned within 30 days.

To return an item(s), please follow these steps:

  1. Place the item(s) in the condition in which it was received in its original packaging.
  2. Place packaged item(s) in the shipping box.
  3. Complete the return instructions form including your name, address, phone, email and reason for the return.
  4. If you received a damaged item, an incorrect or are missing an item, please call us for assistance.
  5. For the security of your return, we suggest shipping it by UPS, FedEx, or USPS and keep your tracking number.
  6. Include the completed return instructions form in your return package:

TheMuseumShop Returns
1812 N Harvey Mitchell Pkwy

Bryan, TX 77807

Returns processing may take up to 14 days. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

If the returned items were a gift, the refund can only be credited to the purchaser. However, a gift recipient can return merchandise for merchandise credit. To exercise this option, please check the appropriate box on the back of the packing slip and follow the 6 easy return steps listed above.

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

(Unfortunately, we cannot accept opened returned items purchased from TheMuseumShop.Org due to Covid-19.)

How long does it take for my return or exchange to be processed?

Returns processing may take up to 14 days. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

How do I place an order by phone? And/or Can I speak to a real person about my order?

Call 1-800-363-3599 and we’ll be happy to help you, or to place your order.

How do I fax or mail my order?

We do not have fax capabilities; you can email your order to info@themuseumshop.org.

Mail orders to:
The Museum Shop
1812 N Harvey Mitchel Pkwy
Bryan, TX 77807

Please Include:

  • Your complete name, address, and phone number;
  • Payment information. If applicable, include credit card number, full name on card, billing address, expiration date, and CVV number;
  • The items you wish to purchase;
  • If a gift, the recipient’s name and mailing address.

TheMuseumShop.Org does not store credit card information.

How much does it cost to ship my order?

Shipping costs are calculated based on your merchandise total after discounts have been applied.

We ship orders as received and will notify you of any unexpected delay. Shipping charges for the entire order are billed one time when the order is shipped.

Can I ship my order internationally?

TheMuseumShop.Org currently only ships to the United States.

How does my purchase support The Museum Shop?

Your tax-deductible purchase supports our museum and non-profit members (see members here). We also accept cash donations and collectible donations, which will be credited to the member of your choice (see policy here). Through your donations to The Museum Shop, we raise funds for our partners’ exciting public programs and innovative educational outreach initiatives; and we can continue to strive to accomplish our mission. Donate here.